T&C's

Terms and Conditions

Table of Contents

ORDERS

You cannot make changes to your order once you’ve placed it. If you’ve made an address error please call us on 0161 929 3956 immediately, or email admin@bodika.rocks marking the subject with URGENT and your ORDER NUMBER (if outside of working hours)

It is also not possible to cancel your order once you’ve placed it, as we have most likely have already started to create your fantastic new jewellery.

Please allow 2 working days after your “Order Shipped” email before contacting us regarding its whereabouts. We can then track it for you if needed. Please allow 14 days for international orders.

hey can be delicate so please take care with them, avoid contact with chlorine, chemicals and soaps etc, and remove before hand washing to help the stone remain sparkly and in good condition.

PRODUCT DISCLAIMER

Bodika Rocks attempts to show all of our products as accurately as possible. Please bear in mind that all items are handcrafted therefore they may come with variations in natural materials like stones, beads or silver. Please take this into consideration prior to purchasing.

Items incorporating stones in their design may differ from photos shown, and other items of the same style, due to differences in the natural stones we use.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we’ll notify you via email.

RETURNS & REFUNDS

You may return any product you have ordered from Bodika Rocks within 14 days of receipt. Custom and special orders will not be refunded or exchanged.

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.
To return any item please contact Bodika Rocks via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. All items must be returned directly to: Bodika Rocks Ltd, 5 Lloyd Square, Altrincham, Cheshire, WA142RL.
 
All goods returned for refund or exchange must be in a saleable condition with original packaging intact.
Please use an insured registered delivery method to return your order. The refund terms and conditions are for the online store only. Refunds will not be issued from the premises address. If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund.
 
If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.
All online refunds will be completed within approximately 30 days of the return of the goods.
All refunds will be made according to the original method of payment.
 
Please note that we do not refund the cost of delivery except if your return is the result of an error made by bodika Rocks.

YOUR INFORMATION

Please be assured Bodika Rocks will not share your information with ANYONE else.  We will also not use your details to spam you with endless emails that you will never read!

SPECIAL OFFERS

Any special offers are managed at the discretion of Bodika Rocks, and whilst stocks last. Discount codes CANNOT be added after checkout so please don’t forget to use your code as we won’t be able to refund discount amounts should you forget. Discount codes cannot be used to buy gift coins.

Freebies are sent out with jewellery orders ONLY, unless otherwise stated, so where we say “with all orders” take this to mean jewellery orders, unless we specifically state “including paper items, rings sizers, gift coins etc”.

COPYRIGHT

Copyright, Design Rights and Intellectual Property on this website are owned by Bodika Rocks. You must gain prior consent from us if you wish to use our imagery for any reason other than Blog posts. You may use our imagery on blogs as long as you credit Bodika Rocks and link to our website, in full, and do not make out that the designs are your own, or those of any other company or individual.

MOVING TOWARDS A FAIRTRADE FUTURE

Bodika Rocks offer officially and completely fairly traded items as part of our Bespoke Service and are always open to discussing the use of FairTrade metals with our customers. At present, using certified FairTrade materials is unfortunately a greater expense. However, we monitor the industry’s advancements in this field and hope that in the not too distant future we will be able to make the switch to using completely FairTrade certified metals, as part and parcel of the service we deliver.

CONTACT INFO

We love hearing from our customers and you can get in touch with us at Bodika Rocks by phone, email and via our social media on Instagram & Facebook 

Workshop Opening Hours
Monday – Friday 9am – 5.30pm
Saturday & Sunday – Closed
 Visitors are welcome to the workshop by appointment only.

Phone : 0161 929 3956
Email : admin@bodika.rocks
Press Enquiries : press@bodika.rocks

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