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Customer Service

At Bodika Rocks, our customers mean everything to us.

We hope the following information will give you the assurance you need from us when purchasing your new jewellery.


Postage and delivery

We know that once you’ve placed your order with us at Bodika Rocks, you will want to make sure you receive it as soon as possible.

Please allow 3-7 working days for items made in silver and 14 working days for items made in gold.

If you need your item sooner, please do get in touch and we will see what we can do!

POSTAGE IS SENT VIA ROYAL MAIL SPECIAL DELIVERY 

This service costs £8.50, is fully trackable on the Royal Mail Track & Trace website and insured up to £1000 as standard and is guaranteed to be with you the day after we send it out to you. You will need to be present to sign for your package upon delivery.

WE ARE HAPPY TO POST WORLDWIDE

 The cost for this is from £12.00 and sent via Royal Mail International Tracked & Signed For.  Delivery to Europe is within 3-5 working days* and worldwide within 5-7 days.

*Tracking & Signature services to Ireland, France, Germany, Spain, Italy, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg have a delivery aim of 3-4 working days.

If you require a different shipping method, please contact us BEFORE you order, to discuss the best way for us to get your jewellery to you.

Finger sizing

Bodika Rocks uses the standard British Ring Sizing Scale.  We know that finding out the size of your rings can be a bit tricky so we are pleased to let you know that have metal Ring Sizers available which we are more than happy to send to you.  These cost just £5 including postage (Recorded Delivery via Royal Mail).  The cost of this will be redeemed against any purchase you make from ourselves.

Visiting a jeweller for sizing is the best way to get this correct.  You can either pop in someone local to yourself or you are welcome to visit us (BY APPOINTMENT ONLY) for our help if you live nearby.

If you require a half size (e.g., P1/2) please order the size smaller (e.g., P) and add a note for us when paying at checkout asking for the half size (e.g., P1/2).

There is also an app available for your phone that can measure the size of an existing ring. 

If you know your ring size in another scale (e.g. US numbers) please convert that size to a UK Letter size (see our sizing chart below). 

We are happy to offer a ring re-sizing service at Bodika Rocks.  The first re-sizing will be free of charge.  If any further changes need to be made, this will be charged from £20.00.  The cost will cover our time, materials and postage (via Royal Mail Special Delivery).

If you’re unsure about anything mentioned here to do with sizing, please just get in touch.  We are a friendly team and are happy to help!

When posting your rings to us, please ensure they are sent Recorded or Special Delivery. Bodika Rocks cannot be held responsible for any items that are either damaged or not received at our office unless they are sent via a trackable method.

(If sending from outside of the UK please mark your package as a RETURN so that Bodika Rocks does not incur a Customs fee. We will refuse items with fees attached, so please do take care to mark the package correctly and pay the right amount!)

Payment

At Bodika Rocks we welcome payment in many forms (as long as it’s legal!).  All major credit cards are accepted as well as PayPal and bank transfer.  We are also pleased to accept payment with our Bodika Rocks Gift Coins, why not treat that special someone in your life?

Stock Bodika Rocks jewellery

If you love our products and would like to become a Bodika Rocks official stockist please email admin@bodika.rocks

 

We love hearing from our customers and you can get in touch with us at Bodika Rocks by phone, email and via our social media on Instagram, Facebook & Twitter

Workshop Opening Hours
Monday – Friday 9am – 5.30pm
Saturday & Sunday – Closed
 Visitors are welcome to the workshop by appointment only.

Phone : 0161 929 3956
Email : admin@bodika.rocks
Press Enquiries : press@bodika.rocks

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